Hanley Economic Building Society Head Office & Festival Park Branch

Excellent service again from the team especially Lana. 2nd time used them for moving house, highly recommended

Highly recommended. Excellent service. Have used them for mortgages for a while. I was quite young when buying my first house. Unlike other big banks that you are just a number to them, Hanley has a dedicated person guilding me through the process. Transparent and honest. Fast when responding to enquiries. Their rates are very good too. Some people only compare headline rates but ignore the overall costs such as valuation, application fee and completion fee. They were upfront about their fees. They are based outside London but I do not have to go into their branch which is a big bonus, especially for someone who has a busy work schedule. In fact, I've never been to their branch in all these years.

The customer service extended to me by Stacey goes above and beyond my expectations. This lady has been so helpful in dealing with my late mothers accounts whilst being sympathetic and checking and double checking various things I needed to go through. Her considerate, warm and friendly manner put me at ease and she never hurried me during the process. I would like to extend my grateful thanks to this lady and hope the management realise just what an asset Stacey is to the Hanley Economic.

Appalling customer service from Mark Watson. My wife spent the best part of 2 weeks calling and chasing for a response to our mortgage application, only to be ignored. Eventually went with HSBC. We really wanted to use a local company, but it wasn't to be, unfortunately. Best avoided.

We have been with the Hanley economic building society since 1963 that's mortgages and investments. We have always been treated very professionally, also if You take the time to get to know them you can have a laugh and joke. (treat people like you would like to be treated)