First Group Liverpool Ltd

First Plumb replaced my boiler a few years ago, i chose them due to their competitive price. Peter the engineer was polite and tidy and explained how to use the new controls. They have been servicing the boiler every year since. I wouldn’t use anyone else and would highly recommend them.

I have been using First Group for plumbing and electrical services for some years now. They are reliable, swift to respond to an emergency, and good communicators. They always explain the work to be done clearly and offer clear quotations, which it's possible to discuss with them. When I recently had a problem with the service, it was possible to have a sensible conversation with them about what went wrong, and they fixed the problem free of charge. It's that kind of confidence that you are in safe and sensible hands that makes all the difference.

I contacted First Plumbing for a boiler service and to check a radiator which had never worked. The engineer came on the day I contacted first plumbing and the job turned out to be a larger job due to the pump being initially installed upside down and a broken valve for the radiator which had never worked. Additionally a wire had burned through meaning that also needed to be replaced and a new pump installed. This turned into a 3 hour job and the engineer was very thorough and did not leave until the job was finished. Considering he arrived at 5pm I was very grateful for staying so late to get my heating working. Additionally a week later another radiator was not working and I emailed and got a response 10 minutes later at 7pm and the engineer arrived 5 minutes later to fix the problem which luckily this time was a 5 minute job. I would recommend First plumbing every time as 3 other engineers had looked at my heating and could not solve why the radiator was not working. They are also very highly recommended price wise and I have forwarded their number onto my neighbours. All the staff are also very friendly and I was very grateful for their hard work.

John from First Plumb came out to give us a quote for a new boiler and then went on to replace the boiler within a few days. They price was very reasonable and they did an excellent job - with no mess left behind! I would recommend this service to anyone and we will definitely use them again.

John - thank you for your invitation to provide a few comments on our recent use of First Plumb services. We have used your firms services several times since moving to Liverpool about 9 years ago. The service we have received, including on the last two occasions this year, has been efficient, effective, and courteous. The workmanship is always high quality and totally dependable. One recommendation you made on a recent occasion saved a considerable sum of money. I would have no hesitation in recommending your firms services to others, and indeed have done exactly that! And no hesitation in using your firms services again for any future plumbing requirements.