Fairy Cleaners

Would not recommend!!!! we asked for a full house clean while away on holiday! We came back to understand what was actually done, apart from being shown the cooker and shower (easy wins to show clean). We came back to dust, uncleaned shower, bathroom missed and skirting boards not touched!! When I challenged this I was asked to provide pictures which I did, I then asked for the company's pictures of our house cleaned which has not yet been provided. Since then I have been ignored, which I cannot understand for an apparent highly rated company. I did provide a solution to resolve this and this was thrown away and offered 10%, when it would seem only 10% of our house was cleaned! Again I would not recommend it!!!

Booked a full house clean, oven clean and carpet steam clean. On the day they had no cleaners available so the owner Jeremy took the job on himself. Well what a joke - he stained the lounge carpet, stairs and hall runner which took me hours to remove. The runner had to be replaced completely. We had to have the oven re-cleaned with a professional company and had to have the kitchen and bathrooms re-cleaned. We gave them every opportunity to rectify the issues but were simply not interested and wouldn't answer the phone.

Terrible service! The cleaning was fine but the man organising had promised that we would get a steam clean of the bathrooms and the kitchen, did we get that? No. On top of that, even though the job took 3 hours with three cleaners, we were STILL charged the price of £250 after assuring that if it was clean the price would be reduced if it didn’t take so long. Not only this but they refused to agree any price other than £250 at the start as they knew we needed it for an invoice. They extorted us as they knew we were in a tight spot. Extortionists of students and a totally devious company.

Unprofessional. To start with the girls that cleaned the house were great, but that’s only any use if they turn up. I have no clue what the issue was as communication was extremely limited from the owner Jeremy and they did not come regularly. After a few weeks of no shows, I asked Jeremy what was going on and to return my key, I have had zero response and my key which was entrusted to this company has still not been returned. Jeremy, if you are reading this, please have the decency to pop it back to me in the post... I get that things can go wrong in business, but not to communicate with customers and to retain their property Is a shabby way to treat customers.

Great work on a rental property that had been left in a poor state from the previous tenants. Jeremy and his team not only cleaned, but completely redecorated the house for us. Worked weekends and very late into the evenings to make sure it was done on time. Can't recommend enough.