EweMove Estate Agents in Salisbury

If I could give 0 stars I would! Avoid renting through this company if you can. My experience has been extremely disappointing from start to finish. Communication was either non-existent or incredibly poor throughout the tenancy. At the end of our tenancy, no formal check-out walkthrough was carried out, leaving us with no opportunity to discuss the condition of the property or address any issues. We are also currently unable to get our deposit back, with no clear communication or progress on the matter. To make matters worse, the company is attempting to charge us late rent despite the fact that we no longer live at the property. The level of incompetence, poor management, and unprofessional attitude has been shocking. There seems to be a complete lack of organisation and understanding of basic property management responsibilities. Without question, this has been the worst letting company I’ve dealt with in Salisbury. I would strongly advise anyone considering renting through them to think twice.

If you are looking for extremely poor customer service, Ewemove definitely meets your expectations. Over the course of three years, I faced serious and ongoing issues, including major leaks, broken appliances, faulty windows, and excessive delays in repairs — some of which remained unresolved for an unreasonably long time. For example, you might not believe it, but the window was broken. I sent multiple emails, they came to inspect it, even took measurements, and yet after three years, when we left the property, the window was still broken. Communication was consistently unreliable. Emails and calls were frequently ignored, and once rent was paid, tenant concerns did not appear to be a priority. I was also repeatedly given conflicting and misleading information about whether and how the landlord had been contacted, which created confusion and undermined trust. After three years, I eventually spoke directly with the landlord, who stated that they had not been informed about several of these issues. This directly contradicted what I had earlier been told by the agency, where I was informed that the landlord was aware and had declined to act. This did not seem to be an isolated issue with one individual; rather, it reflected a wider pattern, including after the transition from Salisbury to Winchester. After seeing this kind of behavior and service, it became very clear to me why the Salisbury branch was closed. Regarding the return of my deposit, despite speaking with James before handing over the property and clearly asking that, at the very least, this be handled properly and on time, more than three weeks passed after checkout. During this period, I sent multiple follow-up emails and chased the matter, yet received no response. It was only after I stated that I would take legal action that the deposit was returned within a matter of hours. Apparently, what should have been a simple click was treated like rocket science — somehow taking three weeks to complete. Working with them has truly been a nightmare. I would strongly advise others to proceed with caution before renting through Ewemove. Save yourself the stress, learn from my experience. You've been warned.

Ewe move did exactly what it says on the tin and worked to get a buyer in place and keep them interested. All staff were accessible, courteous and knowledgeable. The price attained was exactly what they had estimated at the start. No false or exaggerated figures! The only criticism and advise for others is not to use their suggested solicitors, but find your own! You would probably get a swifter and more interested service. However, the progress chasers that were used through them (ASAPT, I think) were excellent.

I recently secured a long-term lease on an apartment in Salisbury through EweMove, and the entire experience was outstanding – truly one of the smoothest and most professional processes I've ever encountered, especially considering I'm based in Canada. From the very first inquiry to collecting the keys, everything went seamlessly. Despite the distance and time zone differences, the team was incredibly responsive and always available when I needed them. Communication was clear, timely, and reassuring throughout – I never felt out of the loop or unsure about next steps. The whole process was not only efficient but also highly educational. They kept me well-informed at every stage, explaining everything in detail so I felt confident and prepared. This was particularly helpful as an international tenant navigating the UK rental market for the first time. A huge thank you to Sarah and Nadia, who were my main points of contact. Both are absolute professionals – knowledgeable, patient, proactive, and genuinely caring about delivering a five-star experience. Sarah's energy and attention to detail, combined with Nadia's expertise and "can-do" attitude, made all the difference. They guided me expertly from viewing options and submitting applications to finalizing the lease agreement and handover. If you're looking for a reliable, tenant-focused letting agent in Salisbury (especially if you're relocating from abroad), I can't recommend EweMove highly enough. They truly live up to their reputation for exceptional service. Thank you, team – you've made what could have been a stressful experience into a pleasure!

Malcolm was very professional and knowledgeable about the housing market. He kindly showed me around a property I was interested in. He was patient and honest about the work that the house would require. He also valued my house. I have received clear and professional communications about the selling process. Thank you.😊