Elis

After many years of operating as a senior representative within a large production site in West Yorkshire, and having worked with hundreds of companies and service providers, I can confidently say this has been the poorest business experience we have encountered. This is not a review written out of frustration or emotion. Every point raised is supported by documented evidence and reflects genuine concerns regarding the level of service we have received. Initially, the company presents itself well and promotes its work with major organisations such as M&S and other large corporations. However, our experience suggests that unless you are one of these large-scale clients, the level of service and customer care falls significantly short of expectations. Some of the key issues we experienced include: Missed collections and failures in stock rotation, despite being invoiced for these services. Inconsistent communication, with different managers providing completely contradictory information. A lack of accountability and communication across departments. Our allocated site manager was consistently unavailable, while depot staff appeared unaware of ongoing matters, highlighting significant internal communication failures. Upon terminating our contract, we accepted and paid almost £3,000 in early termination fees. However, despite payment for the return of our goods, it has now been almost a month, and we are still being told that certain stock cannot be located because the warehouse is waiting for a driver to identify where it was placed. The inability to accurately account for customers’ stock for such an extended period raises serious concerns regarding inventory control and operational processes. Unfortunately, these examples represent only part of our experience. Our business is a multi-million-pound turnover operation, so this review is not based on unrealistic expectations or a lack of commercial understanding. We fully appreciate that issues can arise in any organisation. What is unacceptable is the repeated lack of accountability, poor communication, and failure to resolve basic operational matters. My advice to any prospective customer is simple: carry out thorough due diligence before entering into an agreement. Our case remains ongoing, and based on our experience, I would strongly advise exercising extreme caution. It is disappointing to see an organisation of this size and reputation fall short on fundamental aspects of customer service, communication, compliance, and operational efficiency. If the Managing Director or senior leadership team reads this review, I would welcome the opportunity to discuss our experience directly. Every issue raised is evidence-based and fully documented. I sincerely encourage the company to review its organisational structure, invest in staff training, strengthen customer service standards, improve internal communication, and implement inventory and workflow systems that provide the level of accountability customers should reasonably expect.

Do not trust this company. They send false invoices for cleaning mats when they haven’t been and changed them. They then set up appointments and dont turn up. The worst mat company to use, avoid at all costs.

As a manager of a restaurant I am appalled by the service and inconsistency of this company week after week we have not received our table cloths resulting on us rejecting tables and turning customers away in my eyes this company has sabotaged business and made life very difficult for myself and staff they also give false promises of delivering or picking up laundry and do not show up without notifying which puts us in a very difficult position last minute and having us going and doing the laundry ourselves from our own pockets I will never ever! Recommend this company to any organisation and businesses!

Deliver there in wagon great fork lift driver called Gary stocks

Great place 👍🏽👍🏽 friendly staff that provide a really good service.