Currys

Very disappointing experience at Currys Perth Yesterday, my partner and I went to Currys in Perth to buy a Shark robot hoover. We already knew exactly what we wanted and didn’t need any advice or anyone to convince us to buy it. We had seen that there was one available in store because a previous customer had ordered it and then cancelled, so we went in specifically to purchase it. When we arrived, we tried to find someone who could help us. Eventually, we approached the supervisor, who was an Indian guy. We explained that we simply wanted to pay for the hoover and asked if everything was okay with it following the previous cancellation. He confirmed that the hoover was perfectly fine. He then told us that he didn’t have anyone available to assist us at that moment and started talking through his headset. The store wasn’t busy at all, but we patiently waited for around 20 minutes. After 20 minutes, my partner, who also works in sales, approached him again and asked quite directly, “Do you guys actually want to make money? I just want to pay for the product.” We were again told that he would try to find someone to help us. We waited another 15 minutes and eventually just gave up and left. It’s honestly hard to understand how a customer who is ready to spend around £550 can be left waiting for 35 minutes without anyone being able to process a straightforward purchase. We weren’t asking for advice, a demonstration or anything complicated we simply wanted to pay and take the product home. We are regular Currys customers and have bought quite a few things from the company in the past, which makes this experience even more disappointing. Unfortunately, after this experience, we’ll just order the hoover online and will think twice before using this store again.

What a stop we had, I was given a last minute job requiring some serious communication products, router and USB bank, USB Leads etc, walked into shop needing assistance as we were pushed for time, met a lady who directed Danushka to me. What a guy, thanks very much, we got everything we needed and headed off to our job.

Found what I was looking for in the Perth branch and went to the tills. Where I was completely ignored. The female was busy trying to help a customer with an issue, fair enough. Her colleague on the other hand finished serving a customer and wondered off to chat with other staff members in the middle of the shop. The female staff member was left on her own and busy with a problem that sounded difficult to solve. As I looked around the shop the Curry’s staff appeared to outnumber the actual customers in the shop. Frustrated at being ignored I left and will go elsewhere online.

Had issues with my watch and went in and got help from Declan, best customer service I have had in a long time. Couldn’t recommend him enough if you’re visiting the Perth location.

Purchased an integrated fridge freezer to be fitted. Didn't fit it properly and had to call them out again to sort it.