CCR Property Services Ltd

Extremely disappointing experience with CCR Property Services – Poor communication, lack of accountability and unacceptable customer service I am writing this review because my experience with CCR Property Services has been extremely stressful and disappointing from start to finish. A repair appointment was arranged at my property. I made arrangements around this appointment and took time out of my schedule because I expected the agreed works to be completed. The appointment was cancelled, and I was later informed that the reason was because the builder/engineer was unwell. However, the way this situation was handled afterwards was completely unacceptable. I was told that I had been contacted before the appointment and that evidence existed to show this. I requested the evidence, including call records, call details and any proof of contact. I was told that this information would be provided. Despite repeatedly requesting this information, I have not received a clear answer or the evidence I was told existed. The information I received throughout this process felt inconsistent, and I was left feeling that I was not being given a proper explanation. Instead of resolving the issue, I spent weeks chasing CCR Property Services for basic answers. I sent multiple emails, made repeated phone calls and spent hours of my own time trying to get this matter resolved. What made the experience worse was the way I felt I was treated by members of staff. My interactions with Reiss, Alfie, Terry, Taylor and Corrie left me feeling extremely disappointed. I felt that my concerns were dismissed, that I was not being listened to, and that there was little effort to genuinely understand the impact this situation was having on me. At a time when I needed help resolving an issue that was not caused by me, I felt like I was having to fight just to be heard. The communication I received felt rude, unhelpful and lacking in professionalism. Instead of receiving support and a solution, I felt more stressed after each interaction. This situation has affected me financially because I lost time and money due to the cancelled appointment. It has also affected me emotionally and mentally because of the constant chasing, lack of answers and feeling that my concerns were not being taken seriously. A customer should not have to spend weeks sending emails and making calls simply to receive a basic explanation. A professional company should take responsibility when something goes wrong, communicate clearly, and treat people with respect. My experience was that every attempt I made to resolve the matter created more frustration. I felt ignored, undervalued and as though the impact on me was not important. I would strongly recommend anyone dealing with CCR Property Services to keep detailed records of every conversation, email and appointment, because my experience showed me how important it is to have everything documented. I hope this company seriously reviews its customer service standards, complaint handling process and the way residents are treated when problems occur. This has been one of the most frustrating service experiences I have ever dealt with.

Outstanding service – went above and beyond! After years of constant blockages and countless plumbers who only did temporary, quick fixes without actually tackling the root cause, the drainage engineer (Clint) who came out today was a breath of fresh air. He was incredibly professional, took the time to truly listen to the history of the issue, and took decisive action. He easily could have walked away after a basic unblock like the others, but he didn't. I am incredibly grateful for his dedication and thoroughness. I finally feel confident that the issue has been truly resolved. Highly recommended.

Words cannot describe how pleased we are with Stewart from CCR PROPERTY SERVICES. After having two different companies come out to unclog a toilet only to have it get blocked again within a day. On the third occasion we had Stewart come out and from the get go you can tell he knows his job and he sure knows how to do it well. He made sure the problem was solved, having unblocked the toilet and jetting the drain pipes to ensure we don’t face the issue again. In all honesty an individual like this is an asset to the company and I am sure he’s a key player contributing to the high reputation of this company, I really hope they recognise him for his genuine Work. Thank you once again 🙏🏽

CCR property services should be rightly proud of the two chaps i have had working on my property this week. Dan and Ewan have been courteous,informative, friendly and have worked so hard. I would defy any groundworker to do as much as they have done in 5 days(and by hand). They are an absolute credit to the company and should be recognised as such. Thank you both for the experience

Guy arrived with in an hour of calling CCR to fix our pipe after a leak to our toilet, Guy was very attentive cleaned up and disinfected the whole area before he left, nothing was too much trouble, Guy the operative was very polite and up beat and clearly takes pride in his work. I have always found CCRs Customer service great 👍 would definitely recommend and will 100% use again 😀