Arnold Clark Mercedes Benz of Perth

To start with, we would like to thank Elliott and Steven for the fantastic service we received when buying our new C63 SE today. The service provided and the atmosphere in the showroom are truly amazing you really feel well looked after. Even though it was his day off Elliott decided to come in anyway to finalize the purchase and handover of the car. We have visited many car dealerships over the years but after today’s visit, we can say that the experience was of an incredibly high standard. Thank you once again for the service and the atmosphere we enjoyed today. Finally we would like to thank the ladies at reception for the delicious coffee we were served.

I saw a car at 11pm put an enquiry in and the next morning at 9am Jay rang me went through some information he rang me 2 hours later said finance was approved and I collected the car at half 3. All very straight forward. Jay was very professional, excellent communication throughout. He arranged a driver to collect my from train station. I buy all my cars from Arnold Clark and any issues with buy a new car have always been sorted quickly. Jay at Arnold Clark Mercedes in Perth gave me 5 star service and I am extremely pleased with the new car buying process.

Exceptional Service from Arnold Clark Perth Bought a Merc GLE through Kyle Ridley at the Perth branch. His coms, customer service and knowledge was brilliant, made us feel very comfortable and keen to proceed. Really easy to move the car to a local handover location at Lingfield and Daniel Scanlan, who did a great handover. Really pleased with the car. the whole experience was excellent, massively better than the car supermarket one before when the car failed and eventually was returned. Can totally recommend this firm

We recently visited the Mercedes-Benz showroom in Perth with the hope of getting a new car. My partner already has a Mercedes and I wanted a little upgrade from my current car. From the moment we walked in, we were greeted with the lovely staff that couldn’t do enough to help. We were lucky enough to have Maty helping us, he was extremely knowledgeable and so patient whilst showing us all the different models I was interested in. After a great test drive in an A1 we were sold. Maty was great at organising all the relevant documents we had to complete and meanwhile reassured me that I would be fine to change to an automatic, having only driven a manual car before. The turnaround was very quick and before I knew it, the many new car was ready to be picked up. I really appreciated the car being covered up with a big red bow and our names on the screens behind. It was a perfect way to see my first proper car unveiled. Maty even ensured my personalised plate was on the car which made it look even better. I cannot thank Maty enough for his patience and friendly manner throughout the whole experience.

Worst experience I've had buying a car in almost 30 years. Our daughter is 20 now, a student and working part tIme and we felt it was time for her to upgrade her first car to something a bit newer. Can't fault the car she has ended up with, she is very happy with it but the service we received whilst trying to organise the finance in her name was awful. With that eventually sorted after having to constantly chase up 3 different salesman the day finally came to collect her wee car. You can imagine the excitement she had collecting her new wee car. On the day of collection I went along with her only for them to say we now owed another £201 of a deposit. This was never mentioned. If it had been the deal, which it wasn't i would have paid the £300 deposit at the time. The deal was done with a £99 deposit and figure we were happy to pay monthly. When I questioned it, we were told we had 3 options; 1. either pay up, 2. don't pay and increase finance payments, or 3. we can just cancel the deal. Option 1 was the only way my daughter was taking the car home that night. Grudgingly i paid this as I didn't want to upset her or cause a scene but I can't help but think this was orchestrated from the start to get more money out of us. Conveniently the salesman we done the deal with was off sick so it was our word against his. If the car had been for me I would have walked away quite happily but really felt pressured into paying up in order to not upset my daughter. I have used Arnold Clark for years but hands down this is the worst experience i have had purchasing a car. Please avoid this branch and these sales tactics. We won't be back! Chris Beattie