ADT Fire & Security

Absolutely disgraceful never again and certainly not giving them great feedback with anyone . This company is a disgrace the accounts team have left me feeling so stressed my mental health at the moment has dropped through the floor I've sent numerous emails cancelling the contract as the 3 years is up and all they keep sending me is invoices for the next few months a head and the more I tell them and send them previous emails explaining I've cancelled it with them the more they just send me invoices with another month added on . I've even spoken to someone on the phone to say I'm cancelling I'm all paid up to be told to email another department. I'm pulling my hair out with them. Please stay clear of them their is other companies with much better products and service you can try . This company should be looked into.

Absolutely shocking service, shocking camera quality not happy at all you lot should of told me at point of sale you do better cameras not just assume I want the poorest quality ones Absolutely disgusting people do not use this company. I'll be cancelling my contract ASAP Absolute jokers!!!!!! Oh just remembered if they make it difficult to get out of contact with fees etc just remember when they send you a price increase letter at that point you can give 3 months to cancel using clause in the contract basically telling them you don't agree with the price rise (they dont tell you this when they send price increase letter very sneaky)👍this company really should not be operating!

Can I share my terrible customer experience with ADT accounts department? Very good agent who came and spoke to me about ADT . Installation fees was given in advance and good communication from the actual agent. However my experience with accounts department is horrible . Not consistent with their messages given to the customer . Multiple emails and no answers . Interestingly they continue to debit my monthly payment ! Contacting this department for 30 days for my refund which was debited from my account because of poor communication between the team . Attitude was like no time for you and we are busy with other customers . Kindly asked for a confirmation email to ensure if I am sending it to the right email address and I get the same answer we will forward it to the accounts department . I thought I will share my experience with this department on the web because I did not know how to share this traumatizing experience with this team especially when they owe me the money and I still pay them. Its not the money, but the time I take to chase this up, mobile bills and poor communication I get in return frustrates me. Guess what these same people are suppose to look after our property when we are away! How can we trust them? Shinoy Kurup

Absolutely appalling and extortionate customer service from this company. We were 'handed over" to ADT from our installation (only) company with no agreement by ourselves as we had no maintenance contract with either company. It took six months to sort this out. We were invoiced for a service visit we had neither requested nor received and then aggressively chased for payment. Despite numerous phone calls and emails from us, ADT departments failed to talk to each other and we were asked for our detaild on three different occasions. Eventually after threatening them with the Ombudsman they cancelled the invoice and the contract we never signed. To add insult to injury we were then advised that if we wanted to use our system we would have to pay for a service visit to reprogramme our system chargeable at £246.00. Unbelievable!

Alarm keeps going off cant access the cctv on line engineer wanted me to pay extra for me to be given password to dvr awaiting for them to contact me as requested adt to remove systems from both my properties still nothin. have cancelled DD and see how fast they get hold of me now